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EMMO Warranty
Standard Comprehensive Warranty
EMMO Standard Comprehensive Warranty covers manufacturer's defects of all parts up to one year from the time of delivery. This warranty is included in your PDI charge and covers all labor costs during the warranty period when repaired by EMMO. Coverage includes powertrain, controller, and all electrical, mechanical and plastic parts. Original batteries are covered by six months (Lithium Batteries are covered by one year).
PDI (Pre Delivery Inspection)
EMMO Standard Comprehensive Warranty is covered by the Pre-Delivery Inspection and Assembly Charge (PDI is $80 per E-bike). If PDI is not taken then there is no Standard Comprehensive Warranty Coverage. A three months Parts Warranty will be included. Allow for a minimum of 24 hours for PDI/Assembly, at which time test and trial runs are conducted on the products to ensure all systems are safe and operable. Allow for at least 24 hours for warranty and estimate examination, and at least 5 business days for repair.
FREE Inspection
All EMMO customers are welcome to bring their ebikes back to the store for adjustments and inspections any time. There is no charge for this service.
Voiding or Cancellation of EMMO Standard Comprehensive Warranty
.Warranty is automatically void or cancelled if you take our products to a not EMMO certified dealer for repair, check up or for any other reason, during your warranty period.
.Warranty is automatically void or cancelled if parts are replaced or modification to the product.
.Warranty is automatically void or cancelled if the product has been in a serious accident that's affected the major components of the operation of the product.
.Warranty is automatically void or cancelled if the Tracking Identification Number is erased, scratched or removed from the frame of the product.
.Warranty is automatically void or cancelled if the Tracking ID Number does not match the ID number of the motor.
.Warranty is automatically void or cancelled if there is evidence of abuse, misuse, and/or neglect.
.Warranty is automatically void or cancelled if there is evidence that the damage to the ebike is a result of exposure to floods, salt and other foreign debris or chemicals.
.Warranty is automatically void or cancelled if the PDI/Assembly charges are not accepted at the time of purchase.
EMMO Policy
Purchaser Responsibility
Purchaser understands the nature of riding E-Bikes and acknowledges that he or she is qualified to operate a E-bike as purchased from EMMO. Person understands that they must abide by provincial or state laws to ride an E-bike. Purchaser is also responsible to inspect the E-bike before using it to make sure that the Electric Bike is safe to use and in riding order.
Payments
A $25.00 service charge will apply for any late payment, including NSF check or declined credit card charge.
A $25.00 processing charge will apply from a paid deposit when the order is cancelled
Risks Inherent to Operations
Operating an E-Bike involves risks and dangers that may cause serious bodily injury. These risks and dangers also include but are not limited to paralysis, disability, dismemberment, and death. These inherent risks may be the result of purchaser's own actions or non-actions involving: themselves, others, or specific circumstances of the activity occurring, or the neglect or negligence of themselves and or others. There may be other risks known or unknown to Purchaser. Purchaser assumes all risks and fully assumes and accepts responsibility for events that may not be foreseeable including economic loss, social distress, losses, costs, and damages caused as a result of person's vehicle riding activities.
Return & Exchange policy
Products bought from EMMO can be returned within 7 Days in new and unused condition only. Customer must pay return shipping plus 15% restocking fee. The cost of the item minus the restocking fee is refunded once the product has been returned and is determined to be in new and unused condition. If the product has been used, ridden, or damaged while in the possession of the customer, the product cannot be exchanged or returned for future credit, unless authorized by EMMO Inc. at a lower value than the purchase price.